alhamdulillah my test 1 done! and already  obtain some of  the test marks, alhamdulillah, i can say its a good start for this new semester!

you guys knew that i want to share about this based on my facebook. ya, its from what happened in an optical store where i purchased a new pair. i try being neutral here. im not going to brag about my unfortunate story happened in the store, but im gonna write what they shouldnt do based on what i've experienced.

1)being pushy
dont push your customer to make a decision. give us time to try and keep on trying, as for me i know im not the one who easily make a decision which one to buy which one not because i will think of any possible consequences, am i going to look good wearing this, is it worth my budget, etc2.

even if you keep on praising me that i am looking good in wearing the frame that is more pricey than the less one, i will end up feeling annoying and can sense your game. but instead, just be natural and give space to your customer to make decision no matter long she/he gonna take.

2)condemning one product from another
i was offered to choose between lense A and lense B. lense A is lower price than lense B. and i realised that the promoter keep on highlighting the downside of lense A instead of explaining the benefits of both lense fairly. i would feel better, if the promoter should explaining about both lenses fairly, then let the customer decide. you don't know whats is your customer's situation, maybe they are actually in tight budget, or they are in phase of saving money, or they just want to find something that fulfill their need keep less the fancy. first and foremost, you make your customer feel comfortable.

second, when you being fair to both product, the chances of the customer to choose is 50-50, the customer still will choose either A or B. but in my situation, i was loaded with the info about lense B whilst i know less about lense A, so it was either 100% i choose lense B or 0% im not gonna choose neither one because i dont have the choice, i dont know much the benefits of lense A, i just knew that lense A is lower price, thats it. so, at first, i did choose lense B and my frame lense increased and already written on invoice, but what happened next?

3)exchanging look with each other, and smirk?
when you're working in a store that have a lot of mirrors, dont ever try to exchange look or fadh nak cakap kat sini is jeling-menjeling with each other. and even if your store doesnt have mirrors, don't even make any suspicious smirk or whispers. when? when your customer is in process of making a decision. i admit i spent almost 1 hour and half in that store, but purchasing a spectacle is a big issue for my life, it is something that i will use for next 4 to 5 years. i have the right to spend as much time as i need to make the best decision for myself.

 for me, making your customer feels comfortable when having a deal with you is the most important matter. next, the profit will come after you by itself.

at last, i made a decision, i went to the counter, i cancelled off all the add on package that i chose before and just stick to the basic price.which 200+ instead of 400++, why? due to all the above reasons. as consumer, you also have the right to make a move that satisfies and fulfill your need.

just an old picture cuz im missing homeee